Privacy Policy

Date of policy: 01-Jan-2023

Please see our Terms and Conditions page for general terms.

Our contact details

See the contact page for details of how to get in touch.

The type of personal information we collect

We currently collect and process the following personal information:

  • user account details for the Natural Progress website such as user identifier and password
  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • contact preferences
  • payment details including credit card information
  • comments, feedback, product reviews and recommendations.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when you conduct a transaction on our website. 

We use the information that you have given us in order to:

  • Fulfil and manage orders
  • Deliver and facilitate the delivery of orders
  • Respond to enquiries
  • Provide assistance and/or technical support
  • Facilitate marketing and communication purposes

We may share this information with:

  • Payments service providers: SumUp, Stripe
  • Shipping service providers: Royal Mail, Evri

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by logging in and updating your user account.
  • We have a contractual obligation.

How we store your personal information

Our website is hosted on the EasyWP.com and SumUpstore.com platforms. EasyWP.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through EasyWP.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.